Texting 911 is now an Option in Albany and Laramie Counties

The Laramie County Combined Communications Center and the Laramie/Albany County Records and
Communications Center are excited to announce that Text-to-911 is now available in both Albany and
Laramie counties.

The Telecommunicator must read and interpret the message, and may even have to clarify the message before sending a response.

In addition to providing additional options for the deaf and hard of hearing community, this service will
enable residents and visitors to contact 9-1-1 via text message in situations where making a voice call
would endanger the caller, or when the caller is unable to communicate effectively due to an existing
medical condition or a sudden onset of a medical situation. Some of these situations could include
domestic violence, kidnapping, or difficulty breathing.

In Albany County, Text-to-911 is currently available to customer of Union Wireless, Verizon Wireless,
AT&T, and Sprint. In Laramie County, Text-to-911 is currently available to customers of Union
Wireless, Verizon Wireless, AT&T, and Viaero Wireless. More carriers will be added as their service
becomes available.

Both agencies will be advocating for and participating in the national campaign of “Call if you can, text
if you can’t!”. When possible, always contact 9-1-1 by making a voice phone call. With very few
exceptions, the processing of requests for emergency services will always be more effective and
efficient through conventional voice communications.

Until newer technology in deployed, text messages to 9-1-1 are limited to 160-characters. Texters should
send text only; pictures, videos, emojis, and other file attachments cannot be sent via Text-to-911.
Texters should bear in mind it will take slightly longer to dispatch emergency responders because of the
time factor of the processes involved: someone must enter and send the message, the network must
deliver the message, the Telecommunicator must read and interpret the message, and may even have to
clarify the message before sending a response.

If you have any questions about Text-to-911 services, you can contact Steve Morgan in Albany County
at (307) 721-5376 or Glen Crumpton in Laramie County at (307) 633-4330.